Cliffhanger Solutions
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When everything is on fire, the right next move is the whole product.
Incident-shaped. Live network impact, customer pain, crew availability, and restoration progress in one operational picture. The version of the product nobody plans to use, and the one that earns the next decade of trust.
- Outage and customer impact context from the systems that already know.
- Crew assignment that sees skills, gear, location, and fatigue.
- A restoration timeline auditable enough to defend in a PUC filing.
Active Incidents
What it does when the lights go out.
Storm Response replaces the spreadsheet, the radio chatter, and the four-screen workaround with a single operational picture you can actually defend.
Incidents, not tickets
OUT-events shaped by the outage itself (customer impact, network segment, weather context), not a generic work-order form.
Crew assignment with context
Skills, gear, mutual-aid status, hours-on-shift, and current location, surfaced together so the next move is obvious.
Restoration that audits clean
Every status change, every reassignment, every customer count is durable. Defend the timeline in a PUC filing without a panic.
AMI & OMS fusion
Meter pings, outage events, and field reports collapse to one truth. No more "which screen is right?"
Storm Mode UX
The product gets simpler when the situation gets worse. Bigger targets, fewer paths, faster captures.
Mutual-aid handoff
External crews onboard in minutes, not hours. Constrained access, guided package, evidence-only paths.
Who runs the night.
Control room and dispatch is not one persona either. The product splits these so the right person sees the right surface.
The Dispatcher
Triages incidents, assigns crews, owns the next move. The product earns or loses their trust here.
System Ops
Watches network state. Coordinates with ADMS. Knows the difference between a flag and a fact.
The Outage Coordinator
Owns the restoration narrative: what's affected, what's restored, what the customer hears.
The Visiting Crew
External, time-limited, scoped. Sees what they need, nothing more.
Where the work goes next
Field Ops
Crews on the ground capturing reality, restoring power, closing tickets back to dispatch.
Network Governance
Storm-driven discrepancies become governed updates to the network model.
Operations Intelligence
Restoration trends, MTTR, crew utilization, auditable for regulators, useful for management.
The next storm shouldn't be the first time.
Bring last year's worst event. We'll replay it in the console and show you how the night reads with one operational picture.